Returns & refunds

Damaged, incorrect or misprinted items

Report problems promptly and include clear photos of the issue and the complete item. Manufacturing and fulfillment claims generally need to reach Printful within 30 days of delivery. A lost-shipment claim generally needs to be submitted within 30 days of the estimated delivery date. Our team verifies the applicable deadline and evidence.

We review refunds and replacements individually. Please do not send merchandise back before receiving instructions.

Size choices and changes of mind

An incorrect size choice is not automatically covered for made-to-order merchandise. A change of mind is not automatically covered. Contact us to review any available exception or discounted replacement. Submitting a request does not promise a refund or replacement.

Address corrections and cancellations

Contact us as soon as possible. We must check the current production and shipping status before confirming a change. Production may begin quickly, and we cannot promise cancellation or an address correction once it has started.

How to get help

Open the support link in your order email, or enter your order reference and checkout email on the support page. We’ll email a private link so you can choose affected items, upload photos and track your request without creating an account.

Approved customer refunds are returned through the original payment method. A Printful refund to our business is handled separately from your refund.

This policy does not limit any consumer rights that apply to your purchase. Questions? Email renegadewarrenma@gmail.com.