Returns & Exchanges

Send your request promptly with clear photos of the issue and the complete item. Printful claims generally need to be submitted within 30 days of delivery. We’ll check the evidence and applicable deadline before confirming a refund or replacement.

Select the purchased item that’s incorrect or missing. For an incorrect item, include a photo of what arrived. We’ll check the items and shipments on your order. If the whole shipment is missing, claims generally need to reach Printful within 30 days of the estimated delivery date.

Each item is made to order, so an incorrect size choice isn’t automatically covered. A change of mind isn’t automatically covered either. We can review any available exception or discounted replacement. If the item’s label or size differs from what you ordered, select “Wrong product received” and include photos.

Qualifying damage, printing and fulfillment problems may be eligible for a refund or replacement after review. Approved customer refunds go to the original payment method. Don’t send anything back until our team gives you instructions. Submitting a request doesn’t create a return label, cancel an order or approve a refund.

You’ll receive a request reference when you submit and confirmation at your order email address. We’ll email you as the status changes. Resolution time depends on the details, any additional evidence and fulfillment or carrier review. Contact us if you need help following up.